Frequently Asked
Questions
Can I
inspect the quarantine facility before I make a
booking?
How much
will the quarantine cost?
Can I
visit my pet in quarantine?
What can
I bring in to make my pets stay more comfortable?
What type
of diet do you offer?
My pet is
on medication is this - can you administer this?
How will
my pet cope?
What
happens if my pet is ill while in quarantine?
Do you
have heating?
What
happens when my pet is released from quarantine?
Can
I inspect the quarantine facility before I make a
booking?
You are very welcome to inspect our quarantine
facility and see where your pet will be
accommodated.
How
much will the quarantine cost?
Contact us and we will provide you with a current
price list.
Can
I visit my pet in quarantine?
We encourage all owners to visit their pets while
they are in quarantine. All owners/visitors will be
asked to sign a Visitors book recording their
details at each visit. To meet MAF regulations there
are a number of restrictions that must be observed.
These will be explained to you upon arrival. You
will be taken to your pets kennel during visiting
hours where you are welcome to play, groom, bath
your pet or just relax with your pet.
If you are unable to visit your pet we can keep in
touch via phone or email. You can also post us a
favorite toy or bed cover - something that smells of
home.
What
can I bring in to make my pets stay more
comfortable?
You are welcome to bring in bedding, toys and
perhaps a favorite treat. All non-food items must be
able to be washed and returned to you before your
pet's departure from our facility.
What
type of diet do you offer?
We feed ROYAL CANIN as our preferred premium dry
food. We also add a variety of Pedigree Pal tinned
food if required to stimulate appetite. If your pet
requires a Special Diet please be sure to inform us
prior to your pets arrival. You may also provide
your own food if you wish (this must come in a
vermin proof container clearly marked with pets name
and daily amounts).
My
pet is on medication is this - can you administer
this?
Yes we can administer all medication. Please let us
know at the time of booking and provide as much
information as possible to assist us with the care
of your pet.
If your pet is on medication please let us know
when you make your booking, as not all drugs are
available or licensed for use in New Zealand. We may
have to find alternatives or request permission from
MAF to import these drugs.
How
will my pet cope?
We are a small quarantine kennel, dedicated to
caring for your pets needs while they are with us.
They will be tired from their flight and climate
change, however, a soft warm voice, filled with
encouragement, will soon have them settled.
As part of our unique design, the dogs have partial
visual stimulus with the dogs beside them, however
no direct contact. They are not enclosed on all
sides by solid walls and the kennels are light and
airy allowing the dogs to settle in quickly.
What
happens if my pet is ill while in quarantine?
A MAF vet will visit your pet upon arrival then
weekly during her quarantine period.
We have private veterinary surgeons on call 24
hours a day. If your pet shows any signs of illness
during his/her stay we will access veterinary
attention immediately. Every effort will be made to
contact the owners regarding any concerns that may
arise should veterinary assistance be sought.
Do
you have heating?
All our units can be heated if required.
What
happens when my pet is released from quarantine?
At the end of the quarantine period our MAF officer
will provide written approval for your pet to leave
the facility. Only when this is received can your
pet be released.
